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Contact Worldfavor support

Find out how to contact Worldfavor’s support team via chat or email, along with information about our availability, languages, and public holidays

Need assistance? Our support team is here to help with questions about using the platform, troubleshooting issues, and accessing the right guidance. You can reach us via chat or email. See the details below.


How to contact us

  • Chat: Our AI assistant, Fin, is available 24/7 to help answer your questions. Click the chat button in the lower-right corner of the platform to get started.

  • Email: Contact us at help@worldfavor.com.

Our support team replies to chat and email messages during support hours. We aim to reply as quickly as possible. How long it takes depends on how many requests we receive and how complex they are.

Note: We currently don’t offer phone or video support.

💡 For sales, partnerships, press, or general inquiries
Please contact us through the Worldfavor website.

Support languages

  • AI assistant: Available in multiple languages, including:
    Arabic, Bosnian, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovenian, Spanish, Swedish, Turkish, Ukrainian, and Vietnamese.

  • Support team: Available in English and Swedish.


Support hours

Our standard support hours are Monday to Friday, 8:00 to 16:00 CET/CEST (8:00 am to 4:00 pm), excluding Swedish public holidays and other days off.

Swedish public holidays and other days off (2026)

Our team is unavailable on these weekdays:

  • January 1: New Year's Day

  • January 6: Epiphany

  • April 3: Good Friday

  • April 6: Easter Monday

  • May 1: Labor Day

  • May 14: Ascension Day

  • June 19: Midsummer Eve

  • December 24: Christmas Eve

  • December 25: Christmas Day

  • December 31: New Year's Eve

Swedish public holidays and other days off (2027)

Our team is unavailable on these weekdays:

  • January 1: New Year's Day

  • January 6: Epiphany

  • March 26: Good Friday

  • March 29: Easter Monday

  • May 6: Ascension Day

  • June 25: Midsummer Eve

  • December 24: Christmas Eve

  • December 31: New Year's Eve

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