Need assistance? Our support team is here to help! You can reach us via chat or email. Details below. 👇
How to contact us
Chat: Our AI assistant, Fin, is available 24/7 to assist you. If you’d like to speak to a human, simply request it in the chat! Click the chat button
in the lower-right corner of the platform to get started. When human support is requested, our team will get back to you during office hours.Email: Reach out to us anytime at help@worldfavor.com.
Note: We currently don’t offer phone or video support.
Support languages
Support languages
Bot support: Available in multiple languages, including:
Arabic, Bengali, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
Human support: Available natively in English or Swedish, with additional language support via AI translations.
Support hours
Our team is available Monday to Friday, 8:00 – 16:00 CET/CEST (8:00 am – 4:00 pm), excluding Swedish public holidays.
Swedish public holidays (2025)
Swedish public holidays (2025)
Our team will be unavailable on the following Swedish holidays that fall on weekdays:
January 1: New Year’s Day
January 6: Epiphany
April 18: Good Friday
April 21: Easter Monday
May 1: Labour Day
May 29: Ascension Day
June 6: National Day
June 20: Midsummer Eve
December 24: Christmas Eve
December 25: Christmas Day
December 26: Boxing Day
December 31: New Year’s Eve
Swedish public holidays (2026)
Swedish public holidays (2026)
Our team will be unavailable on the following Swedish holidays that fall on weekdays:
January 1: New Year’s Day
January 6: Epiphany
April 3: Good Friday
April 6: Easter Monday
May 1: Labour Day
May 14: Ascension Day
June 6: National Day
June 19: Midsummer Eve
December 24: Christmas Eve
December 25: Christmas Day
December 31: New Year’s Eve
We’re here to help! No matter your question, our team and Fin are ready to assist you every step of the way.